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The save function has stopped working in Microsoft Word. I…

Customer Question
The save function has...

The save function has stopped working in Microsoft Word. I have run anti-virus software, restarted Word, and restarted my computer. I have read about a similar problem reported online. At first the Save or Save As button will bring up a save window, but the file isn't saved. Then the Save and Save As buttons stop having any result.

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I am trying to save it to a folder on my Mac that syncs to Box. But it isn't giving me an option to save it anywhere else. Nothing happens when I hit Save now.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I'm using MacOS High Sierrra 10.13.1 on a MacBook Air (13-inch, Early 2014) 1.7 GHz Intel Core i7, 8GB 1600 MHz DDR3 Memory. Microsoft Word for Mac Version 15.50 (171108)

Submitted: 7 months ago.Category: Mac
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Answered in 9 minutes by:
12/3/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Are you having this save issue only with a single document now, or with any documents you open?

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