Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t see my mail on my MacBook Air... Exchange. Usually…

Customer Question
I can’t see my...

I can’t see my mail on my MacBook Air...

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Exchange

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Usually on my phone or iPad, but I needed to send an attachement so i was using my MacBook, which I don’t really know how to use and now i can see anything... and now i can’t see anything

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I haven’t the foggiest...

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/3/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Mac Question
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Are you trying to use the Mail app (with the stamp icon) on your MacBook now?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Are you there or is this a scam? I need assistance...
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Yes, I'm still here. Can we set up a secure remote session on the MacBook so that I can check and set up your email account on there?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I’m in tears right now... I’m not looking to shell out a boatload of money when you can’t even try to troubleshoot for me first
Customer reply replied 7 months ago
I already have no idea what I’ve signed up for trying to connect with you...
Customer reply replied 7 months ago
Probably some monthly fee for something that will not even help me
Customer reply replied 7 months ago
Can someone please provide me with assistance?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello.

Are you using Apple Mail on your Mac?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I was reviewing emails this morning. When I tried to send an email it said I couldn’t because of a server issue or something like that. So I tried troubleshooting myself and now i can’t even see anything. There is no window that appears when I open the email using the little stamp at the bottom
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

I understand, so is this on Apple Mail (i need to know the program) to give you instructions based on the program.

Is it Apple Mail, Outlook or Thunderbird?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Hello, are you there??
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Please read my message above.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I have two accounts on this MacBook, my iCloud account and an exchange account, but i’m Trying to explain that I can’t see the window at all
Customer reply replied 7 months ago
There is a dot below the stamp at the bottom of the computer that indicates that Mail is open, but I can’t see a window
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Can you CTRL CLICK the mail icon and choose Force Quit?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Okay, i just tried that, but nothing seems to have happened...
Customer reply replied 7 months ago
I then tried “show all windows” and it says, “no available windows”
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Can you go to Utilities -> Activitiy Monitor -> and then Force Quit mail app.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I don’t know where Utilities is...
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

In Finder or use the spotlight search

Ask Your Own Mac Question
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

There is an easy way too, we can drop Mail app and use Thunderbird (reconfigure the account) and get things up and running. Do you want to do that?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No, i’m Afraid to do that... I want my old accounts back
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

You can re-configure old accounts on Thunderbird, thunderbird is just an app to handle existing mail.

Ask Your Own Mac Question
Customer reply replied 7 months ago
WHat will happen if I force quit mail??
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Mail will close, and then you try to reopen it.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I found it in Utilties like you said
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

ok please proceed with force quitting mail app, and then re-open it.

Ask Your Own Mac Question
Customer reply replied 7 months ago
should I do that? I don’t want to lose all of my emai
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Yes, do that.

Dont worry.

Ask Your Own Mac Question
Customer reply replied 7 months ago
THANK YOU!!!! It just reopened!!!I need something else - can you help me?
Customer reply replied 7 months ago
It says that I cannot send messages because my account doesn;t have a preferred outgoing mail server. This is the problem I started with two hours ago...
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

That is an easy fix, but a bit complicated.

Can we do this remotely?

Ask Your Own Mac Question
Customer reply replied 7 months ago
thank you
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me.

Ask Your Own Mac Question
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Unfortunately, payment seems to have failed. Probably blocked by your card provider. I think you will have to call them to allow it.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Shoot! Do you accept PayPal?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

I think yes, but i am a tech only so can't assist further on billing.

Can you call our customer service on 1(###) ###-####to get the payment sorted out.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I’m calling my card company, but i’m On hold... i have no idea how long it will take...
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

No worries, i am waiting.

Ask Your Own Mac Question
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Any updates on remote service?

Ask Your Own Mac Question
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Let me know.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,974
6,974 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Kamil Anwar is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
When I use FaceTime on my IPad, the picture is upside down
When I use FaceTime on my IPad, the picture is upside down and when I rotate the I pad the upside down image also rotates so it doesn't correct … read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master\u0027s Degree
22 satisfied customers
Just bought the iPad mini 4 with cellular. It is not
Just bought the iPad mini 4 with cellular. It is not receiving any emails sent to me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an iPad that I haven't used for several months now I
I have an iPad that I haven't used for several months now I want to use it but I don't know the 6 number password. What can I do. Is it possible to erase everything except pictures and start? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
For one month haven't been able to send either pictures or
For one month haven't been able to send either pictures or attachments, it doesn't even tell that it wasn't delivered. If I send email it's ok , but if I send any attachment nothing is delivered. I ha… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I can't get the Touch ID to work when I want to get a new
I can't get the Touch ID to work when I want to get a new series of puzzles … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Turn on my computer it's teliing me to reset password which
Turn on my computer it's teliing me to reset password ***** would be fine but it has my old email stored and not my new one. When they want to send me a verification code I can't receive it. How do I … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
Help! I have a MacBook Air running High Sierra. I clicked on
Help! I have a MacBook Air running High Sierra. I clicked on Rebuild for my Inbox in Mail. I want to stop the rebuild as there are 17,000 messages involved. How do I stop rebuild? Thank you. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just got my new iPad Pro and can't get it set up just keeps
Hi just got my new iPad Pro and can't get it set up just keeps telling me to try again … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
Can I get hangout on my iPad, I don't have a cell or iPhone,
Can I get hangout on my iPad, I don't have a cell or iPhone , just a landline one. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Can I get hangout on my iPad, I don't have a cell or iPhone,
Can I get hangout on my iPad, I don't have a cell or iPhone , just a landline one. … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
I am using a laptop that I haven't for many months. I
I am using a laptop that I haven't for many months. I rebooted it by mistake and I am not able to recall the password … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I just got a I Phone X and would like to know how to change
I just got a I Phone X and would like to know how to change my ringtone … read more
Cris
Cris
60 satisfied customers
I can't re. I can't remember password to get in!!! I haven't
I haven't used it in a few months as I used its sister my lap top … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a big mess on my hands. First of all, on Wed. I had
I have a big mess on my hands. First of all, on Wed. I had my battery replaced. Ever since then I can't get my email on my phone. I tried to send a photo on my phone to my MacBook air and it didn't fi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I changed my password but can't get mail and haven't figured
I changed my password ***** can't get mail and haven't figured out how to change it on my iPad and iPhone and can't get my mail help … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I purchased an iPad 9;7 & I have an iPhone 6 or 6s (not
I purchased an iPad 9;7 & I have an iPhone 6 or 6s (not sure). I have been told I don't need a personal hotspot but the hotspot on my phone keeps searching. Several people I know have an iPhone & they… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
IPad 2 forgot the password. Connected it to computer and
iPad 2 forgot the password. Connected it to computer and iTunes can't access it because I can't open it to allow access. Tried hard reset, still not happening. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an issue with Mac Mail using exchange server, I am
Hi, I have an issue with Mac Mail using exchange server … read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x