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I need help please to understand charges on my iTunes

Customer Question
I need help please...

I need help please to understand charges on my iTunes account. I am trying to contact a person, please.

Technician's Assistant: When did you last update iTunes?

I did not update Itunes. I have Itunes on my PC, the same PC for multiple years. I have all charges on one credit card. This past month, I bought two pieces of music, expected a bill of about 2 dollars. Now I have a $25 account charge I don't understand.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Give me a minute please to get my bill out of my file and come back to you. Please don't go away. I am trying to solve this mystery now. I will be right back.

Submitted: 8 months ago.Category: Mac
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Answered in 23 minutes by:
12/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,700
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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