Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPad keeps going off and rebooting. Its an iPad looking…

Customer Question
My iPad keeps going...

My iPad keeps going off and rebooting.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Its an iPad looking for info

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just 24 hours tried turning it on and off

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Ipad air version 11.1.2

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/3/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,440
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That is a springboard crash issue (springboard is the home screen or desktop of device). Apple just released a new patch/update recently in iOS 11.2. Go to Settings > General > Date and Time. Set the data back to 1 Dec 2017 or 30 Nov 2017 (turn off Automatic date)

Also, go to Settings > Notification and turn off All Notifications for all apps.

Then go to Settings >General > Software Update and do the update. If it is crashing and not allowing to do the update, then go to Settings > Notifications and temporarily turn off Notifications for all apps. Then try software update.

You may need to do this quickly before it crashes. After updating, you can set the correct date and turn Notifications back on.

If it is still not allowing you to update from there, then you need to do it from your computer. I will send the instructions. So please try the above steps first and let me know.

Please let me know if that didn't work, so I will continue to help you until we fix the problem. I will be waiting for your reply

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago

Hi there, Just checking. How is it going ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,440
12,440 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Tried to sync with iPad air using iTunes for software update
tried to sync with iPad air using iTunes for software update with iOS 11.4 using support HT204204. download and install is greyed out. log service says can't find default syncserver, then cancelled al… read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
I have an iPhone 6 plus, my iMessage and FaceTime all of a
Hello, I have an iPhone 6 plus, my iMessage and FaceTime all of a sudden stopped working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It is an iPad Air 2. Don't know.the one it came with...where
Don't know.the one it came with...where do I find the answer? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My ipad will not pair to my Bose head set. It had previously
My ipad will not pair to my Bose head set. It had previously paired. It is not paring to my keyboard of the ipad as well. I can be reached at(###) ###-####or(###) ###-####cell. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am unable to find the right Logitech keyboard for my iPAD
I am unable to find the right Logitech keyboard for my iPAD AIR. I need to use the iPad keyboard bc I have developed a partial paralysis and have trouble with walking and manual dexterity … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,323 satisfied customers
My Logitech CANVAS iPad 2 Air keyboard has stopped working.
My Logitech CANVAS iPad 2 Air keyboard has stopped working. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
IPad keeps shutting itself off .please help. I pad air iOS
24 hours and I tried the reboot of turning off and turning off home button … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Its my ipad it keeps going off and reloadfing. Its an ipad 2
it just started yesterday i triewd turning it off and restarting it … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My ipad pro keeps going back to my security code screen
my ipad pro keeps going back to my security code screen everyfew seconds … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My I pad is just turning off on its own, soon after I turn
my I pad is just turning off on its own, soon after I turn it on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Ipad air 2 keeps switching itself off every 2 - 3 minutes
My Ipad air 2 keeps switching itself off every 2 - 3 minutes and I have to keep reconnecting with password ***** Ive tried rebooting it several times but it wtill keeps switching itself off. Any idea … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My iPad keeps turning off every minute or so. After 10-39.
My iPad keeps turning off every minute or so. After 10-39 … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
There is locked paddle lock at the top, the iPad is not
there is locked paddle lock at the top, the iPad is not locked and it keeps shutting off after about2 minutes of use … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My iPad mini 4 continues to drop out. IOS 11.1.2. Just since
Just since this morning. Turned off then on. Checked settings. Fine yesterday. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have and I Phone 7 plus and it just started stopping in
I have and I Phone 7 plus and it just started stopping in the middle of any thing and going back to wanting password ***** … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Every time I try and use my iPad after a few seconds it's
Every time I try and use my iPad after a few seconds it's goes back to asking for my I'd code I've tried turning it off for 24 hours but when I turned it back on it's still the same I've tried going i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My apple Ipad shuts down after about a minute of opening. My
My apple Ipad shuts down after about a minute of opening … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,440 satisfied customers
I have multiple Mac devices (iPhone, iPads, etc) that are
I have multiple Mac devices (iPhone, iPads, etc) that are all connected through iCloud. I recently noticed that my iPad Air is missing. It could be somewhere in my home as my young children often use … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x