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I did a software update i0S 11.2. yesterday and now I cannot…

Customer Question
Hi I did a...

Hi I did a software update i0S 11.2. yesterday and now I cannot get into my safe note apps which have all my much needed info in. I live about 500 km from Sydney and will be down in Sydney Wed. after 3pm any chance of seeing someone to help me. Can I undo this software update??

Technician's Assistant: Which software or app can I help with?

It is called Safe note. I don't think it is part of Apple but I have to be able to get back into it. I'm lost without it. !!! I'm 75 and hate this new tech world !!!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not at the moment. Thank you

Submitted: 7 months ago.Category: Mac
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Answered in 13 minutes by:
12/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 7 months ago
I have decided not to go ahead with your service thank you. How do I stop Paypal paying you?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I will submit a refund.

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