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ICloud has me from using my email. Mac. I don't know. I went…

Customer Question
iCloud has me from...

iCloud has me from using my email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Mac

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I don't know

Technician's Assistant: What troubleshooting have you tried?

I went through Apple ID but I could not understand their dialect so I finally gave up and they promised to have someone call me in ten minutes, that was yesterday at noon. I have not heard from them.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, I am 95 years old, however, I have been using computer since the year 2000. I do very well with navigating but do not understand computer jargon very well and I am almost deaf. That's putting it mildly. Looking back at everything I have recently done that could have caused this problem, are two things. I. Maybe I am supposed to be paying a yearly fee for iCloud. I have never been charged. 2. I notice when I use my computer, quite ofter I get the notice that they want to use my information from my Key ring. Since I do not understand who they want to share that info with or why they want it, I always answer 'don't share' then I continue with what I wanted to do. It seemed alright.

Submitted: 7 months ago.Category: Mac
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Answered in 46 minutes by:
12/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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