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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have run Thunderbird/earthlink on an imac. I have

Customer Question

JA: Hello. How can I help?
Customer: I have long run Thunderbird/earthlink on an imac. I have purchased a new imac and am trying to migrate my old thunderbird emails to my new computer. This is difficult as I can't talk to anyone about it. I have located some information thru motzilla but it is unclear. It helps my to find a file that should have everything in it but I can't see the path name stops. It seems to be ralphHD, users, ralphbabcock, library, thunderbird, profiles, and in my old computer a file named w8e68sau.default. I have looked for this starting with my hard drive, but the folder listed as library does not show. My old computer have me the pathway so it should be good. What do I do to display the pathway on either computer; old or new? If I can find the file pathways, can I just move a copy of the old file name w8e68sau into it?
JA: What Operating System (OS) are you running on your iMac?
Customer: The new computer is High Sierra; 10.13.1. I just upgraded that last night. The old iMac is 10.11.6
JA: How long has this been going on with your iMac? What have you tried so far?
Customer: I just started to resolve this yesterday. I bought the new iMac last Monday. I have them both running.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I don't know?
Submitted: 11 months ago.
Category: Mac
Customer: replied 11 months ago.
I would like to try and resolve this with texts or a phone call. I do not want a direct connection.
Expert:  Justin Johnson replied 11 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Customer: replied 11 months ago.
I cannot get to thunderbird profiles folder to see the file. I have this file on my old computer. It is w8e68sau. On the new computer I think the file number is: qltw5h1h.default.
Can I just put the old file into the new file?
I have a thunderbolt cable that can connect the two computers together.
Customer: replied 11 months ago.
is this in addition to the $5+$48?
Customer: replied 11 months ago.
Now I see that all of my old files on old computer are gone. Why?
Customer: replied 11 months ago.
I am very nervous about an unknown person/organization having control of my computer or do you just have a cursor in my computer and see my desktop?
Customer: replied 11 months ago.
What I meant was my old email files are gone. Nothing else.
Customer: replied 11 months ago.
Can you call me on my phone and talk first?
Expert:  Justin Johnson replied 11 months ago.

This will require remote service. Do you want to do that for an additional $39?

Customer: replied 11 months ago.
I have files on the old and new computer. Do you come in remotely and fully control my computer?
Expert:  Justin Johnson replied 11 months ago.

I can. You will have access to your computer entirely as well.

Customer: replied 11 months ago.
I don't feel comfortable with anyone I don't know having control of my computer. If I can just do what you say without you in control I am interested.
Expert:  Justin Johnson replied 11 months ago.

Ok. I am going to opt out for another expert who may be able to help without remote support.