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I have just purchased a new MacBook Pro and have transferred
I have just purchased a new MacBook Pro and have transferred all my apps etc from men old MacBook Pro, using the backup record on my Passport. It appears that I'm now have two sets of operating system… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
I recently updated the OS on my MacBook Air from OS v10.9 to
I recently updated the OS on my MacBook Air from OS v10.9 to Mac OS High Sierra 10.13.3 and now I can't access my photos. They are on 3 separate iPhoto library files. when I try to open with my iPhoto… read more
Ashik
Ashik
Master's Degree
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I'm writing a book and have a new MacBookAir and migrated my
hi I'm writing a book and have a new MacBookAir and migrated my old data to new one. I find the Word to be a little erratic. Wonder if I need to upgrade my subscription, start over ? … read more
Kris R
Kris R
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I just installed Apple High Sierra on my iMac yesterday.
I just installed Apple High Sierra on my iMac yesterday. Renaming file folders appears unstable. I appear to have misplaced (they disappeared - hopefully not lost) six or so file folders under a main … read more
Kris R
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I have a Sony e reader which I have been using to download
I have a Sony e reader which I have been using to download books from my local library. I recently upgraded to High Sierra on my MAC OS x and now that I have v. 10.13.1 I cannot get the books to downl… read more
Harry
Harry
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I upgraded my iMac to Version 10.13.1 and the method for
I upgraded my iMac to Version 10.13.1 and the method for locating my Office 2011 for iMac files changed with the upgrade. What can I do? … read more
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Donna French
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New imac migration can't find source (early 2009 mac mini). … read more
Julien Pabion
Julien Pabion
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Is my Cannon EOS Rebel T 3 compatible with my new Mac OS
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Ashik
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Master's Degree
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I just migrated my 2008 MacBook to my brand new iMac. I just
I just migrated my 2008 MacBook to my brand new iMac. I just wanted to get movies, music and pics onto the new iMac, however it migrated the whole thing and now my newer versions of iMovie and everyth… read more
Mike
Mike
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Some college
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I have an iMac 10.7.5. My iPhoto is 8.1.2 (424). I am buying
I have an iMac 10.7.5. My iPhoto is 8.1.2 (424). I am buying a new iMac and don't know how I will be able to get my photos onto the new one! … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Hoping you folks can help. Upgraded to an iMac 5k Retina
Hoping you folks can help. Upgraded to an iMac 5k Retina machine from a 2009 iMac ..... the migration is almost complete ,however, I have over 60 email folders that I'd like to port over to the new iM… read more
David
David
Mac Support Specialist
Bachelor's Degree
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I want to reverse migration assistant if possible. I moved
I want to reverse migration assistant if possible. I moved all the material on my first generation intel iMac (fall 2006) to my 13.3 inch new Macbook Air. Unfortunately, it replicated the entire iMac … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Migrating from a iMac PowerPC (10.4.11) to an iMac Intel i5,
Migrating from a iMac PowerPC (10.4.11) to an iMac Intel i5, Snow Leopard (10.6.8). Rossetta included in set-up. iPhoto library (old 4.0.3) will not "read" on the new iMac (also 4.0.3). Suspect some t… read more
David
David
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I cant get my new iMac Lion to interact with my old iMac tiger
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John T. F.
John T. F.
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2,386 satisfied customers
I have a brand-new iMac and have migrated my old iPhoto library
I have a brand-new iMac and have migrated my old iPhoto library to my new iMac. I can't open iPhoto at all. This is the error message: "Your photo library is either in use by another application or ha… read more
John T. F.
John T. F.
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Two Decades Field Experience
2,386 satisfied customers
a) I work with Aper 2.0 and System 10.5.8 on an Imac (2.16
a) I work with Aper 2.0 and System 10.5.8 on an Imac (2.16 GhzIntel Core 2 Duo, 2GB 667 DDR2 sDram) b) I own and will migrate asap to Aper 3.0 and Snow Leopard (have a couple more 'cleanups' to resolv… read more
Daniel
Daniel
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High School or GED
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Hi, Im trying to move Thunderbird from one computer to my
Hi, I'm trying to move Thunderbird from one computer to my new computer, and have (I thought) successfully transferred the default profile files (XXXXXX.default), but when I go to launch Thunderbird o… read more
David Kirk
David Kirk
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I have a new Mac mini (OSX 6.2) and want to transfer in my
I have a new Mac mini (OSX 6.2) and want to transfer in my Thunderbird>Profiles>----.default file from my old Mac mini (OSX 5.7). Is this possible?… read more
Pat
Pat
Bachelor's Degree
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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