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I forgot my apple id and password on my mini i pad. I don't…

Customer Question
Hi... I forgot my...

Hi... I forgot my apple id and password ***** my mini i pad

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i did not ...

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/3/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,217
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago

I'm sorry about the issue, First try to recover your Apple ID by using this link : https://iforgot.apple.com/password/verify/appleid#!&section=appleid once you get your Apple ID please use the following link to reset the password : https://iforgot.apple.com/

Let me know the results

Thank you

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Customer reply replied 7 months ago
when i try to enter the email address***@******.*** ... i get a message telling me that the apple ad***@******.*** cannot be used to unlock this ipad
Customer reply replied 7 months ago
give me back my money and cancel the on line support and the montly memebership
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago

You are referring to the automated offer from our system. There is no way to remote into your iPad, I am sorry for any confusion.

Try doing a restore and activate via iTunes and after setting up sign in with the Apple ID and see if it works, here is how :

Important : This will cause you to lose all data (photos, files, ect...) currently on device. If you made a backup prior to losing the password, you should be able to restore that.

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPad to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPad in recivery mode you must restore this iPad to continue

5-click restore if it does not go through click on the iPad in the left hand side of iTunes and click restore

6-restore iPad and now you should have your iPad back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Let me know the results,

Thank you

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Customer reply replied 7 months ago
cancel everthing .... now !!!!!
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