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When I first set up my ipad, I used a fingerprint, but I…

Customer Question
When I first set...

When I first set up my ipad, I used a fingerprint, but I haven

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Not used it for a while, using my password ***** Now I want to download apps and they want a fingerprint and it will not take mine.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
12/2/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
If you remember your passcode, please go to settings - Touch ID and passcode and turn off Touch ID for iTunes and App Store.
Let me know if that helps you in downloading apps.
Thank you
Vinod
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Customer reply replied 8 months ago
Thank you. All set.
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Great to know that:)
Have a lovely day!
If we are done, I would appreciate if you could rate my service.
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