Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac book. 0s 10.7. The 7, u, j,m keys on key won't respond…

Customer Question
0s 10.7 Technician's Assistant:...

0s 10.7

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

The 7, u, j,m keys on key won't respond

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 hours by:
12/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a Mac book pro and the screen is frozen on a small
I have a Mac book pro and the screen is frozen on a small round mountain image that says Mac 0S could not be installed. I also can not rhave etreive anything from my dock. Sandy Barton … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Unable to use keys. 7 8 9. u i o j k l M &. but can use,
Unable to use keys. 7 8 9. u i o j k l M & .but can use , … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I cannot open any folders on my desktop. Only photos or
I cannot open any folders on my desktop. Only photos or PDF's NOT in a folder. Started yesterday July 2/16. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Pages has spinning wheel of death, I want to save document
Pages has spinning wheel of death, I want to save document but don't know how - don't want to do force quit and lose it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I recently bought a ne wmacbook air that is running OSX10.9.3I
I recently bought a ne wmacbook air that is running OSX10.9.3 I transferred all my data from OSX 10.7..5 I set up my new computer prior to this making sure that the date set up was for australia being… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have lost instructions in my move and I cant seem to get
I have lost instructions in my move and I can't seem to get my PIXMA MX452 printer to print.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My ipad will not power up. Battery fully charged and I've
My ipad will not power up. Battery fully charged and I've restored. itunes shows icon but saysiTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My software update says that everything is up to date. However,
My software update says that everything is up to date. However, I just bought the Iphone 5 and when I tried to connect it to my computer it said I needed to update my I tunes to 10.7 which then prompt… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have an iMAC running 10.6.8. Until a couple of days ago
I have an iMAC running 10.6.8. Until a couple of days ago I had no issue printing from it. But right in the middle of a document it stopped printing and now I get the following error: /private/etc/cup… read more
Expert Scott
Expert Scott
21 satisfied customers
Yikes, Just discovered that I cannot open my eudora and
Yikes, Just discovered that I cannot open my eudora and especially my eudora address book. It will not open in mac OS X 10.7.5. I moved the address book to a mac running Mac 0S x 10.6.8 but it does no… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My QuarkXpress 7 wont open anymore on my computer. I get the
My QuarkXpress 7 won't open anymore on my computer. I get the message "QuarkXPress quit unexpectedly. I just used the install disk to update, but it still won't work. I need to open a Quark file ASAP.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My mac book pro shows it has 0s x 10.5 v 8 installed but shows
My mac book pro shows it has 0s x 10.5 v 8 installed but shows that no software updates are needed. Do I need to install new software to use mountain lion?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MacBook Air freezing every few minutes. New problem in last
MacBook Air freezing every few minutes. New problem in last day or so, nothing new was downloaded prior to this. I either get a spinning wheel (endless) or it just stops responding. Doesn't seem to be… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I have tried to upgrade my imac which I bought in 2006 to Mountain
I have tried to upgrade my imac which I bought in 2006 to Mountain LIon. I have snow leopard on it, and my OSX version is 10.6.8. However I keep getting a message saying this computer is not compatibl… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am trying to type in my Product Key. I can type the first
I am trying to type in my Product Key. I can type the first 2 characters and a number, then the computer won't go any further. I am using a MAC.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I just bought a HP LaserJet Pro M 1530. It says its not compatible
I just bought a HP LaserJet Pro M 1530. It says it's not compatible with my MAC which is OS 10.7. What do I do now?… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Hello just put on my sons mac book pro admin start up name
Hello just put on my son's mac book pro admin start up name and password XXXXX now when we enter the name and password XXXXX it won't accept it... how do we get it back? Sincerely Sophie… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My canon mp600 is not responding to computer ( mac 0s x 10.57)
My canon mp600 is not responding to computer ( mac 0s x 10.57) . The message is - Error Number : 300 The printer does not respond. Make sure that the printer is plugged in, powered-on, and properly co… read more
PeterC
PeterC
Bachelor's Degree
16 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x