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My brother lock me out. About one year ago. i just found my…

Customer Question
My brother lock me...

My brother lock me out

Technician's Assistant: When did you last change your password ***** Apple ID?

About one year ago. i just found my ipod. he hid my ipod.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but i dont know is password ***** id

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/2/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,019
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
Sorry to hear about your issue:(
Is this an iPod Touch?
What do you see on the iPod screen now?
Thank you
Vinod
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Customer reply replied 7 months ago
Ipod is disabled
Connect to itunes
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
Thank you.
Unfortunately the only way out is to restore the iPod to factory settings.
Open iTunes in the computer and connect the iPod to the computer.
Now, on the iPod, press and hold the power button and home button together for nearly 30 sec.
Your computer should now give a message that it has detected an iPod in recovery mode and needs to be restored.
Restore the iPod now. Let me know if you find any difficulty.
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Customer reply replied 7 months ago
it wont come on
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
Did you try the restore? Did the computer say that the restore was successful?
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Customer reply replied 7 months ago
It said done
Customer reply replied 7 months ago
I get it on
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
what do you see on the iPod screen now?
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Customer reply replied 7 months ago
Ipod is disabled
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
Unfortunately, the restore wasn’t successful.
We need to try that again.
Please use this document
https://support.apple.com/en-au/HT204306
And follow the part for erasing device through recovery mode.
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Customer reply replied 7 months ago
It wroked but it need a Activation lock
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago

That makes it tough.

Do you remember the email and password ***** used to set up the ipod?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
He did it
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago

Unfortunately, an activation lock is a kind of a hard lock which we can't bypass. You may need some third party software to get out of it unless you know the username and password (the username should suffice as password ***** be recovered if you have access to that email).

Do you have any apple store nearby?

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Customer reply replied 7 months ago
I have a apply store
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago

You may take it into any apple store to remove the activation lock. But you may be asked for the ownership docs.

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