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I cannot turn off my Iphone. Iphone 6S. 5 minutes. No--but…

Customer Question
I cannot turn off...

I cannot turn off my Iphone

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone 6S

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

5 minutes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No--but thank you

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/2/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,340
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is your iPhone showing ?

Do you have any other issues with iPhone like contant restarts ?

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Customer reply replied 7 months ago
a news alert stuck on opening screen--and can't get to any other screen, nor can turn off phone
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Customer reply replied 7 months ago
no thank you
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Mac Support Specialist: Ashik, Mac Technician replied 7 months ago

Hi there, How is it going ? Were you able to restart the phone ?

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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,340
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