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Cannot get Apple password, despite using different sites.

Customer Question
Cannot get Apple password...

Cannot get Apple password, despite using different sites. Please help.

Technician's Assistant: When did you last change your password ***** Apple ID?

Long ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It doesn't seem to lead to it, no matter how I try.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. I don't have a Mac computer.

Submitted: 7 months ago.Category: Mac
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Answered in 39 minutes by:
12/2/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

It sounds like you are facing issue with your Apple ID password ***** yes

Please follow these steps and it will help you in resetting your Apple ID password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your Apple ID again.

Please let me know if it works if it does not work we will try alternate solution.

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