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I cannot get into my iPad Pro I just bought. At setup I got…

Customer Question
I cannot get into...

I cannot get into my iPad Pro I just bought. At setup I got the fingerprint I'd so I could sign on. When I put on my iPad today it wants 2 way to get in. I forgot my password ***** How can I get back on. It won't even go to a site where I can recover it by my security questions. Help an old person trying to use a new ipad

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know how

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that I feel so embarrassed to not remember password. I just set it up yesterday

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Hello. Is anybody there
Answered in 2 hours by:
12/2/2017
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 7 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Mac
Satisfied Customers: 104
Experience: Solution Engineer
Verified

You will to reset the AppleID

Email, password, and security questions

  1. Go to your Apple ID account page and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.
  2. Enter your Apple ID. Did you forget your Apple ID?
  3. Select the option to reset your password, then choose Continue.
  4. Choose how to reset your password:
Ask Your Own Mac Question
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 7 months ago

k

Ask Your Own Mac Question
Customer reply replied 7 months ago
All set
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 7 months ago

If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit.
Thank you for using justanswers and have a great day.

Richard H

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R Hefner
R Hefner, Computer Engineer and Instructor
Category: Mac
Satisfied Customers: 104
104 Satisfied Customers
Experience: Solution Engineer

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