Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to get my icloud updated and my phone screen keeps…

Customer Question
I need to get...

I need to get my icloud updated and my phone screen keeps going black and icon spins then screen goes to unlock password ***** have to start all over and each time I try again the same thing happens all over again. I believe it is doing this because my phone has not been backed up to icloud for two weeks due to needing to update account information.

Technician's Assistant: When did you last change your password ***** Apple ID?

I just baough a new IPhone in September and have kept the same password ***** last phone,

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Bought

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I got and email that my icloud account had been cancelled due to not updating account information. I believe they needed my credit card information

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
12/2/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That is a springboard crash issue (sprinboard is the homes screen or desktop of device). Apple just released a new patch/update 4 hours ago. Go to Settings > General > Software Update and do the update.

If it is crashing before allowing to update, then go to Settings > General > Date and Time. Set the data back to 1 Dec 2017 or 30 Nov 2017

Then go to Settings >General > Software Update and do the update. If it is crashing and not allowing to do the update, then go to Settings > Notifications and temporarily turn off Notifications for all apps. Then try software update.

After updating, you can set the correct date and turn Notifications back on.

If it is still not allowing you to update from there, then you need to do it from your computer. I will send the instructions. So please try the above steps first and let me know.

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
12,433 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I don't really use iTunes, but now I need to add storage to
I don't really use iTunes, but now I need to add storage to iCloud and I'm getting a message that I can't do it -- need to contact iTunes. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Noticed that contact info was not on texts received. then
noticed that contact info was not on texts received. then noticed the email set up is gone completely. so looked at icloud login and attempted to in fact log in. it either just spins forever or spins … read more
Senthil
Senthil
Sr. IT Analyst
BE
2 satisfied customers
I can't unlock my iphone 5 i have forgot my id and password.
I can't unlock my iphone 5 i have forgot my id and password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I bought a apple online it is locked i want to erase a
I bought a apple online it is locked i want to erase a factory reset the phone … read more
John Castle
John Castle
BSC in Computing Network Management and Design
196 satisfied customers
Activation lock. When I unlocked from Telstra and moved to
when I unlocked from Telstra and moved to Optus on 02/05/18 … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
My IPhone 5s is disabled - and it says connect to ITunes,
My IPhone 5s is disabled - and it says connect to ITunes, which I have, but keep getting error OxE800015. I am not tech savvy, so make this simple!! … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My daughter have locked her iPhone 6 up and I can't unlock
my daughter have locked her iPhone 6 up and I can't unlock it I have tried everything hooked up to iTunes I'm not good with computer stuff just need help to unlock … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My phone was disabled tonight and I got it back but it will
hey, my phone was disabled tonight and I got it back but it will not connect to iTunes because i don't use it, My computer says that my phone cannot connect to iTunes because "the value is missing" bu… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
I forgot my apple id. About a month ago l was in the
Every time l have tried to start over on resetting my id( yesterday) it kept timing out… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
My 4s suddenly says it needs activation, but not does
my 4s suddenly says it needs activation, but not does respond to my apple id and password. How can I get back into my phone? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I tried unlocking my son's phone last night but he had
I tried unlocking my son's phone last night but he had changed his passcode so it did not work. I tried multiple times and now he is locked out. I own the phone and I need to get the "iPhone disabled"… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
It was setup incorrectly, with my incorrect email address,
It was setup incorrectly, with my incorrect email address, so I cannot verify my email address for the settings. I am being bombarded with messages to verify my email, but cannot do it. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I need to bypass the icloud lock... iOS 9.3.5, Yeah that was
Yeah that was the latest update i think My sister gave it to me she bought it off someone but she couldn't remember her passcode so I ended up resetting it on itune but found that it wasn't unlocked … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I want to back up everything in my iPhone and iPad onto my
I want to back up everything in my iPhone and iPad onto my computer … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My Iphone is locked again. and ask for a passcodeto unlock
My Iphone is locked again . and ask for a passcodeto unlock it but I forgot my passcode. … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
I have a new iphone7 and downloaded iOS 102 when it asked
I have a new iphone7 and downloaded iOS 102 when it asked for my password ***** put in the wrong one now phone is locked up? … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
On IPhone 6. had been a s theresince reopening the site;
on IPhone 6. had been a s theresince reopening the site; the "Enter Passcode" screen opened with keypad and 6 spaces. I ENTERED THE PASSWORD ***** THE NUMBERS I THOUGHT WERE CORRECT; BUT AFTER THAT th… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My ipad is disabled and I updated it, then the apple id and
My ipad is disabled and I updated it, then the apple id and password ***** required I entered it but the itunes says this email cannot be used to unlock this ipad. So what can I do? anybody help me pl… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x