Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to reset my password. I can't get on now. Some of the…

Customer Question
I need to reset...

I need to reset my password

Technician's Assistant: When did you last change your password ***** Apple ID?

I can't get on now

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Some of the security qurstions I answer were correct but not for them

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 10 hours by:
12/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was locked out of my Ipad. it is now unlocked but I cannot
I was locked out of my Ipad. it is now unlocked but I cannot remember my apple password. I also no longer have the email address used when I set the Ipad up … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I've tried too many times to sign in and I can't remember my
I've tried too many times to sign in and I can't remember my security questions to open my iTunes on my pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Need to have password reset apple ID. Don't remember have
don't remember have anew IPhone 8 and can't get it to function … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am having trouble resetting my Apple password. I never
I am having trouble resetting my Apple password. I never received a code to continue with my resetting. For some reason, my password ***** … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I'm trying to access my account but I forgot the password,
Hi, I'm trying to access my account but I forgot the password, it's been years since I set up the account and I'm unavle to answer the security questions and I'm not able to get access to the email as… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an iphone4 which was passed on to me from someone who
i have an iphone4 which was passed on to me from someone who is now deceased and Ive had it for many years now. All of a sudden it needs to be unlocked and I have no idea what the original owners Apple ID or password ***** Can you help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Apple phone 06 will not recognize my password, even though I
Apple phone 06 will not recognize my password, even though I have gone through changing, being accepted, but then disconnects. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I need to reset my password....I forgot my old password.
I need to reset my password....I forgot my old password. Last nite I had a password ***** but when I used it I was told it was not a valid password. Please HELP! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Trying to reset security questions, forgot them. My apple ID
Hi Mike, trying to reset security questions, forgot them. My apple ID is **************… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Says password not correct, Years ago, Can't get into
Nothing. I've tried calling apple and they can't help me. They r … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I cannot use email verification /c I no longer have that
I cannot use email verification b/c I no longer have that account active and I cannot remember the password. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My password has been disabled & it won't let me reset it. I
My password ***** been disabled & it won't let me reset it. I m trying to enroll in messenger & I cloud … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I forget myapple password so i cant use my phone, time ago
i forget myapple password ***** i cant use my phone … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO NOT "STEP ON HIS LINES." Hi, Ashik. George here. A question for tomorrow. I can't get Calendar on all my devices to sync, so I need your help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Both my ipad and iphone display the incorrect Apple id.
Both my ipad and iphone display the incorrect Apple id. Pretty annoying because every time I go to type an email a little box pops up stating: Apple ID verification Enter the password ***** (incorrect… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Have iphone and just got iPad. A friend reset my phone and
Have iphone and just got iPad. A friend reset my phone and I do not know my password. I changed password ***** instructions and it was confirmed but when setting up google account it's declined. And, … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cant remember my security Questons to reset my Password
I can't remember my security Questons to reset my Password ! Please help me ,[email protected] XXX-XXX-XXXX… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I transferred songs from an old ipod into itunes. When they
I transferred songs from an old ipod into itunes. When they synced into my iphone, they are not playable. They are "grayed" out and I can not select them to play… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x