Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPad is shutting down requiring the password after a

Customer Question
My iPad is shutting...

My iPad is shutting down requiring the password ***** a minute or two

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Yesterday and after that the problem has been occuring

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/2/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That is a springboard crash issue (sprinboard is the homes screen or desktop of iPad). Apple just released a new patch/update 4 hours ago. Go to Settings > General > Software Update and do the update.

If it is crashing before allowing to update, then go to Settings > General > Date and Time. Set the data back to 1 Dec 2017 or 30 Nov 2017

Then go to Settings >General > Software Update and do the update. If it is crashing and not allowing to do the update, then go to Settings > Notifications and temporarily turn off Notifications for all apps. Then try software update.

After updating, you can set the correct date and turn Notifications back on.

If it is still not allowing you to update from there, then you need to do it from your computer. I will send the instructions. So please try the above steps first and let me know.

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
12,433 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ipad message was not set up-which I entered the info and I
ipad message was not set up-which I entered the info and I keep getting the message It may take a few minutes to activate. That has been 24 hrs. … read more
Cris
Cris
62 satisfied customers
I bought a new ipad pro yesterday and managed to lock it up
I bought a new ipad pro yesterday and managed to lock it up while trying to set it up. How can I restore it to factory settings after the 15 minutes has expired? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My iPad is showing activation error on the screen. I cannot
My iPad is showing activation error on the screen. I cannot get anything else on the screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We have a 2012 Mac tower running Yosemite. Yesterday while
Hi. We have a 2012 Mac tower running Yosemite. Yesterday while watching TV our internet was interrupted two or three times. When we went to the computer it was unexpectedly shut down. When we turned i… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I had forgotten passwords and was not sure of Apple ID, so I
I had forgotten passwords and was not sure of Apple ID, so I went through a process to reset using my iPad. My iPhone however is stubbornly resisting the newly reset information. In the process I went… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My mini ipad will not stay on over 2 minutes before it signs
my mini ipad will not stay on over 2 minutes before it signs off and I have to restart it numerous times what do I do … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am trying to shut-down an Ipad that i want to then pass
Hi - I am trying to shut-down an Ipad that i want to then pass over to my son. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I bought it yesterday and when I got home I went to connect
I bought it yesterday and when I got home I went to connect it to load stuff and I couldn't sign in as the email address was not mine but my girlfriends it will not take my pass word or hers how do I … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have two iPads and one says activation required and the
I have two iPads and one says activation required and the other one says enter you Apple ID and I do that and it says failed … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Yesterday my ipad would not open properly. The screen says
Yesterday my ipad would not open properly. The screen says "Activation Lock" and asks for my Apple password. I input the the password, the ipad works for a few minutes, and then closes. Again, I get t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Like a thousand people it seems, I tried to update my iPad
Like a thousand people it seems, I tried to update my iPad 2 to 9.3.1. Everything seemed to work EXCEPT I got no service...was not able to connect to your administrative servers. Took to the internet … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iPad keeps closing. It freezes first in email, then goes
Hello. My iPad keeps closing. It freezes first in email, then goes to a black screen, then the apple icon, then back up again, but I don't think it is a total reboot. I googled the issue and it sugges… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I dud aged my IPad and now my apps are just shutting down.
I dud aged my IPad and now my apps are just shutting down. What can I do to fix this problem… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife's IPAD 2 has started kicking her off Facebook. Sometimes
My wife's IPAD 2 has started kicking her off Facebook. Sometimes she can see it for two or three minutes; sometimes she gets kicked off as soon as her home page opens. This only happens on Facebook. S… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Cannot get my password to work so need to get it working or
cannot get my password ***** work so need to get it working or get a new one that does work… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I cannot connect my ipad to wifi My modem went down on Sunday
I cannot connect my ipad to wifi My modem went down on Sunday night this has been fixed. no response for my ipad Regards XXXXX XXXXX… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Yesterday I downloaded Twittrrific for my iPad because Twitter
Yesterday I downloaded Twittrrific for my iPad because Twitter app would blow me out Twitter. I may (don't know) have downloaded for 'iPhone' Twittrrific (not sure). AND downloaded a couple of newspap… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My imac G5 screen greys out and shows a message along the lines
My imac G5 screen greys out and shows a message along the lines of "your comuter needs to shut down please press reset or hold power button" this is in several languages and occurs within 10 minutes o… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x