Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was connecting an old phone (Iphone 4), which I use as an…

Customer Question
I was connecting an...

I was connecting an old phone (Iphone 4), which I use as an Ipod for Itunes music, to my Bose blue tooth speaker and I started getting a message on my Iphone 6 that someone was trying to access my account and asked if I wanted to allow it. When I clicked "yes", is started sending messages to my 6 that I needed to put in my PIN to allow it. It is not accepting my 4 digit pin, as there are 6 digits to be filled in. After trying numerous other numbers, thinking maybe I changed it, with nothing working and now I am locked out of my phone. My phone is(###) ###-#### Can you please help?

Technician's Assistant: When were you last able to use your IPHONE 4?

A while back. When I turned the 4 on to connect, it came up with a message that it hadn't been updated in 16 weeks....which sounds about right. I've ignored these messages in the past without problems.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I googled my problem and there was a suggestion to hook into my Itunes account but that didn't work. Reset did not come up. So, yes I guess I do need some help. What do I do?

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/2/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 7 months ago

The only way to bypass the lock screen is to perform a factory reset on the iPhone..

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

Ask Your Own Mac Question
Customer reply replied 7 months ago
Didn't' work.
Mac Support Specialist: Josh, Mac Support replied 7 months ago

What didn't work? Which step?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It is an itunes card i can get it to actvation. I jusyt
it is an itunes card i can get it to actvation JA: When did you last update iTunes? Customer: i jusyt bought it about 30niny=uts JA: What have you tried so far with your iTunes? Customer: yes JA: Anyt… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I want to download some music to an Apple iPod from my
Hi, I want to download some music to an Apple iPod from my iPhone. I have 4 iPhones connected to my account. My wife, daughter ,son and me. I have a playlist on my phone that can be sent to the other … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
When I connect my Bose Mini Sound Link to my Mac book pro
When I connect my Bose Mini Sound Link to my Mac book pro and try to play a keynote presentation with sound, it does not work even though it shows that the Bose is connected … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I need some help with my Onyx speaker. I had problem with an
I need some help with my Onyx speaker. I had problem with an old I-phone, got a new one and can not pair it with blue tooth on new phone. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I am locked out on my phone and have no idea why or how to
I am locked out on my phone and have no idea why or how to correct the problem … read more
Josh
Josh
Mac Support
21,926 satisfied customers
I have a IPOD and my granddaughter was trying to get more
I have a IPOD and my granddaughter was trying to get more music on and now she has it that I can not get on Help Thanks… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have Bose speakers and a Cambridge Soundworks subwoofer attached
I have Bose speakers and a Cambridge Soundworks subwoofer attached to my IMAC. I have been getting a buzzing sound for a while now, and today I can't get the output to play through those speakers, onl… read more
david
david
Bachelor's Degree
129 satisfied customers
I have an iPhone 4s and a Bosé player with the same conector.
I have an iPhone 4s and a Bosé player with the same conector. Recendly i have made the actualization of iOS 8.And now I can not reproduce my music. Would you explain to me if there is a configuration … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have several apple products . 4s phones 3 , 4 iPads3rd gen
I have several apple products . 4s phones 3 , 4 iPads3rd gen , and 4 ipod touches. When I was hacked I lost the ability to back up to my cloud accounts so I am unable to back them up and restore perso… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I transferred songs from an old ipod into itunes. When they
I transferred songs from an old ipod into itunes. When they synced into my iphone, they are not playable. They are "grayed" out and I can not select them to play… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Can I listen to music from iTunes through two sets of speakers at the
Can I listen to music from iTunes through two sets of speakers at the same time connected to my iMac (one connects with digital mini toslink cable to a receiver for outdoor speakers and the other conn… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have difficulty pairing my blue tooth with my iPhone 4.
I have difficulty pairing my blue tooth with my iPhone 4. It is my understanding that with iTunes download, it is not necessary to have a blue tooth for audio clarity when conversing. Is this true? Ho… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
we broke the pegs inside the ipod connector , its the same
we broke the pegs inside the ipod connector , its the same propretary plug most all ipods, iphones etc utize. i am on my way to the apple store, I'm assuming this is a normal thing i.e. bend two pegs … read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Downloaded over $500.00 on iPhone3 . It was stolen. Have
Downloaded over $500.00 on iPhone3 . It was stolen. Have iPnone4 now. How do I get those songs put onto my new iPhone?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an iPod touch. I have downloaded music from my PC,
I have an iPod touch. I have downloaded music from my PC, but I don't hear anything when I try to play on my iPod touch. I have the volume up and can hear the clicking when I type on the notepad. I am… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I have a new iphone. I have songs and podcasts in itunes. I
I have a new iphone. I have songs and podcasts in itunes. I have always been able to synch before, but this time I am unable to see the songs on my iphone ipod.… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I m unable to unlock the sound on my ipod so that I can use
I"m unable to unlock the sound on my ipod so that I can use new Bose ear phones. the iPod plays 1400 plus tunes on my Bose speaker with no problem .....when I called tech help they told me if I don't … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
i got a ipod touch i had my friend download music on it from
i got a ipod touch i had my friend download music on it from her computer but now i want to put the music on my ipod to my libary on my computer how do i do that or can i do it at all?… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x