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I had to get my iPad reset today and now am trying to

Customer Question
Hi Pearl, I had...

Hi Pearl, I had to get my iPad reset today and now am trying to recover my skype ability. I cannot get a picture altho I have allow the camera and my friends cannot even dial me back?

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No. not that I know

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yes, I can only get voice on my iPhone so need some help with that too

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/2/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,352
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

When you make a video call using Skype on your iPad for the first time after a reset, Skype will ask you for permission to access the camera.

To give it permission, on your device's home screen, tap Settings then scroll down in the list until you see Skype; tap it. Tap Privacy. Move the Camera slider to on (tap the slider so the slider shows green).

Let me know if that resolves the issue?

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Customer reply replied 7 months ago
Hi Pete, I did all of this before I contacted Skype help desk ...or what I thought was Skype help desk , only to be put thru to Just Answer. Just Answer then asked me for a$5 deposit which would be refunded but when I went to PayPal the charge was $66. Why? I would like you to arrange a refund not because your answer isn’t correct but because if you look at my message to Pearl I said I had turned on the camera but was still having problems. So you gave me nothing to correct the problem that still exists. Thank you for your attempt to help but I’d already done that as it is elementary. Please arrange a refund to my Paypal account. I will be contacting PayPal about reversing the payment. I did try to contact you thru PayPals resolution center but the address took me nowhere?? Barrie Coles
Customer reply replied 7 months ago
Now you are asking me for a further $55 to remotely connect. Sorry, I’d just like to be refunded for the $66 I have been debited for. Barrie Coles
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

Hi Barrie, you can ignore any automated offers that may pop up - they are sent automatically and not by me.

What else have you already tried?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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