Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Google Chrome unable to open - unresponsive. Imac (21.5 mid…

Customer Question
Google Chrome unable to...

Google Chrome unable to open - unresponsive

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Imac (21.5 mid 2011) running OS High Sierra 10.13.1

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Only happened in last 24hrs - have tried full shut down and restart - tried force quit of Chrome - tried opening from launchpad rather than tool bar

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 10 hours by:
12/2/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,334
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Turn off your WiFI or internet. Then open Chrome. Does it open without freezing ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just upgraded to 2018 on my iMac mid 2011 and it freezes
Hi - I just upgraded to 2018 on my iMac mid 2011 and it freezes and when I force quit will not open again after restart and shut down. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I went to system prefs to change my desktop image, and I get
I went to system prefs to change my desktop image, and I get the beach ball. I have done the force quit multiple times, re-booted, and just installed the latest update. Grrr! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Nothing. I need help with Google. I have an iMAC using High
I have an iMAC using High Sierra 10.13.3. Does tht ansewr your question? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Garmin Express pop up that cannot remove. OS High Sierra
Started this morning. talk\ed to AppleCare. they had me force quit Safari and Finder … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cannot open existing documents in either pages or numbers,
Hi, I cannot open existing documents in either pages or numbers, and I cannot save new documents in either … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I have an apple computer bought from bangor store, when I go
I have an apple computer bought from bangor store, when I go online to like jcp , kohls, sears etc. a message will pop up saying safari has stopped working unexpectedly, But if you go online to like e… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am wanting to upgrade memory from 4 to 8 gig, My serial
I am wanting to upgrade memory from 4 to 8 gig, My serial number is ***** … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a Maxtor II that I used to use with my Mac G5. The
I have a Maxtor II that I used to use with my Mac G5. The hard drive went on the Mac G5 and now I would like to install Maxtor II software onto my MacBook Pro (15-inch, Mid 2012) running macOS High Si… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a MacBookAir > it is a year old. It has always had a
I have a MacBookAir > it is a year old. It has always had a problem with several open files and then says my available app memory is inadequate and requires me to force quit. It has always been ann… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My google chrome is glitching out and i would like to know
My google chrome is glitching out and i would like to know if its because of a virus … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I currently have VmwareFusion installed on my MacBookPro
I currently have VmwareFusion installed on my MacBookPro Laptop. I am trying to switch to Parallels which I just bought. I need someone to help me switch over. Can you help me? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a iMac 21.5 inche 2011, 2.7GHz core 15 It is running
I have a iMac 21.5 inche 2011, 2.7GHz core 15 It is running OS 10.7.5 and it should be possible to upgrade to OS 10.10 but when we want to download it says we need OS 10.8. Is there any way to get OS … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I just installed Apple High Sierra on my iMac yesterday.
I just installed Apple High Sierra on my iMac yesterday. Renaming file folders appears unstable. I appear to have misplaced (they disappeared - hopefully not lost) six or so file folders under a main … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I upgraded my iMac to Version 10.13.1 and the method for
I upgraded my iMac to Version 10.13.1 and the method for locating my Office 2011 for iMac files changed with the upgrade. What can I do? … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
Cannnot connect imac to apple tv, quite a bit, updated to
looked at all connections but none have produced a result … read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
I can't open Adobe Photoshop Elements because I'm getting
I can't open Adobe Photoshop Elements because I'm getting Error: 150:30. It says I must restart my computer and try launching PSE again. But that doesn't work. I just get the same message that I got b… read more
Mr.Med
Mr.Med
1,186 satisfied customers
On mac os siera i deleted my library cache due to slow
on mac os siera i deleted my library cache due to slow speed. now my gmail doesnt respond properly. i did not back up files beforehand. i use Endicia mail program which pulls up email page to receipie… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My powerpoint presentation is unresponsive. I didn't save as
My powerpoint presentation is unresponsive. I didn't save as much as I should have. Dammit. Anything I can do to save the info? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x