Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have forgotten my apple ID password. Have only purchased…

Customer Question
Have forgotten my apple...

Have forgotten my apple ID password

Technician's Assistant: When did you last change your password ***** Apple ID?

Have only purchased product a few days ago and had forgotten to put in what I had chosen

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/2/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,206
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago

I'm sorry about the issue. Please try to reset your Apple password, click on the link below:

https://iforgot.apple.com/ enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Let me know the results
Thank you

Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 7 months ago

Hello,

Do you still need help ? Has everything worked out please ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It's about itunes. My id is not the same as my apple id as
It's about itunes. My id is not the same as my apple id as over the years I have bought so much music from you and I was told that if I put it on my regular apple id I would lose all my purchases that… read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
My apple id and password are correct but iphone 4 has gone
my apple id and password ***** correct but iphone 4 has gone to activation lock. Cannot access apple account as it goes into search mode and keeps searching. I was on a Sainsbury website last night an… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have forgotten my iphone 6 password and my phone is now
i have forgotten my iphone 6 password ***** my phone is now disabelled … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have forgotten the password. When I am asked to nominate a
I have forgotten the password ***** When I am asked to nominate a VISA card number it is not the correct number and may have been my ex wife's. We split more than 5 years ago. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I own many Apple products from many years ago. I am getting
I own many Apple products from many years ago. I am getting Activation Lock on my iPad and now my older Apple TV is asking for Activation Password ***** old email accounts with a long forgotten passwo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't find my correct password used with Apple ID. Can you
I can't find my correct password ***** with Apple ID. Can you help me reset it? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I think I have locked myself out of my I phone. my password
Hi I think I have locked myself out of my I phone. my password ***** ***** on my phone which I can't access. my phone number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Yesterday I bought an Apple iPhone 8 from Telstra Top Ryde.
Yesterday I bought an Apple iPhone 8 from Telstra Top Ryde. I have not had an iPhone from Telstra before (I had a Nokia years ago and Apple ID was ************). I have forgotten the password ***** that ID. My current Apple ID is l********* which was on my old iPhone 5S Not purchased from Telstra). How do I change the new phone to current Apple ID? LYN KENNEDY … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an extra phone that has been in lockdown because I
I have an extra phone that has been in lockdown because I have forgotten the password ***** my Apple ID and they put it in retrieve mode for 23 days to unlock it I guess and I got that information sen… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Have forgotten my apple ID password. Have only purchased
Have only purchased product a few days ago and had forgotten to put in what I had chosen … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Have forgotten my apple ID password. Have only purchased
Have only purchased product a few days ago and had forgotten to put in what I had chosen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have forgotten my old apple id how do I get it back, that
I have forgotten my old apple id how do I get it back … read more
Mr.Med
Mr.Med
Computer Hardware Engineer
2,206 satisfied customers
I had my iPad Air cleaned and restarted by the tech at the
I had my iPad Air cleaned and restarted by the tech at the store where I purchased my iPad. I purchased the iPad Air several months ago, but it seems that I used too many passwords and my iPad Air was… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I just got an email from Apple ID ([email protected]) saying
I just got an email from Apple ID (*****@******.***) saying that my date of birth had been updated for my ID information and then gave my email address. There was a link to click if I had NOT made thi… read more
Andrew Harris
Andrew Harris
Consultant
73 satisfied customers
I have had my Apple iPhone for 3 years and on Jan. 24, I
I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have been bumped out of my ipad. I bought it 4 years ago
I have been bumped out of my ipad. I bought it 4 years ago and am the only owner-operator. I can't remember my icloud info to re-activate. Please help … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I am trying to download new apps but the iPad does not seem
I am trying to download new apps but the iPad does not seem to recognize my email address i.e. my Apple ID no matter which one I use - the registered one [email protected] IT also fails to recgnize my… read more
Cris
Cris
60 satisfied customers
I do not have a mac computer. My question is that each time
I do not have a mac computer. My question is that each time I've attempted to access my iPad & iPhone I was told that my password XXXXX incorrect. I attempted to correct this once and when I tried to … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x