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We did an update on the iphone 6 and we have issues. Forgot…

Customer Question
We did an update...

We did an update on the iphone 6 and we have issues. Forgot the apple password ***** the email address has changed so now it has locked us out

Technician's Assistant: When did you last change your password ***** Apple ID?

I think it has always been the same since we bought it. but can't be sure. My husband is 83 and he forgets

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No just trying to finish setting up after update. and I am stymied

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No we need to change the email address and reset apple password.

Submitted: 7 months ago.Category: Mac
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Answered in 6 minutes by:
12/1/2017
Mac Support Specialist: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Suhasini Velu,
 replied 7 months ago

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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Category: Mac
Satisfied Customers: 640
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Experience: Engineer at CSS Corp Pvt Ltd

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