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Picked up my replacement Apple Watch 1 yesterday. Pairing &

Customer Question
Second opinion] Picked up...

Second opinion] Picked up my replacement Apple Watch 1 yesterday. Pairing & syncing ok. Then the solver lock came on and rotating crown is unresponsive. The timer is whizzing but I can’t do anything else.

Technician's Assistant: When did you last change your password ***** Apple ID?

Entered initial pow yesterday but Apple ID is the same

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have same Apple ID for many devices somdon’t Want to change that. My husband has had hosmApple watch 3 for 3days with no problem

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
I also have to frequently reset my password.
Answered in 1 day by:
12/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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