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How do I re-set my iPhone 6s to original settings without…

Customer Question
How do I re-set...

How do I re-set my iPhone 6s to original settings without loosing data?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPhone 6s version 11.0.3

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Started yesterday. Will not connect to server. I have (2) iPads, (2) iPhone, iMac and mac book.Problem is isolated to 1 iPhone.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have a vpn (ipvanish) and on the problem the problem device (only) it does not seem to be connecting.

Submitted: 7 months ago.Category: Mac
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Answered in 4 minutes by:
12/1/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,352
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

On your iPhone, go to Settings > General > VPN and delete the profile there. If you don't see VPN in General, then look for Profiles. Delete the VPN profile. Then go to Settings> General > Reset and tap Reset Network Settings. You need to reconnect to WiFi after resetting network settings.

If it still not working, then delete the VPN app and redownload it.

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,352
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