Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Mac hard drive was cleaned out yesterday and I lost my MS…

Customer Question
My Mac hard drive...

My Mac hard drive was cleaned out yesterday and I lost my MS office subscription

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Back on = my Word subscription access was wiped clean from my MacBook Pro yesterday at the Apple store when my hard drive was cleared out. How do I get my access baxck

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

That's all I need - its MS office subscription wth PPT I think too

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/1/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Mac Question
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Please do this now:

Open up www.office.com

Click SIGN IN and then sign in to your Microsoft account when prompted.

Next, click INSTALL OFFICE at the top. Click on the Install button to start downloading the Office setup file, after which you will be able to run and install it accordingly.

Does this work for you? Do keep me posted below; thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Experiencing difficulties X3 days with MacBook Pro.
Experiencing difficulties X3 days with MacBook Pro. Performed hardware test this morning, detected error: 4SNS/1/C0000008:TGOD--124 … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
I had a hard disc crash. I reinstalled the OS. I have a CD
I had a hard disc crash. I reinstalled the OS. I have a CD with a 2008 version of office home/student that gets me nowhere when I try to enter one of the keys that came with the software. Help please.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't open Outlook AND the outlook icon has a circle with
i can't open Outlook AND the outlook icon has a white circle with a line through it... … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have imported from my compact flash card into photos but
I have imported from my compact flash card into photos but instead of showing both raw and jpeg they are now stack with j(jpeg) on top. How do I find the raw files? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
How can I recover a keychain password for excel. And word
Hi. How can I recover a keychain password ***** excel. And word keeps quitting. Just upgraded to Mac OS high Sierra. Problems … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
How do i clean my macbookpro..so can return it t Amazon?
how do i clean my macbookpro..so can return it t Amazon? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I brought my MacBook Pro to you last summer and thought all
I brought my MacBook Pro to you last summer and thought all would be well. Actually, after wiping out my data, when I tried to load it back in with an external hard drive, the hard drive had morphed i… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I nide fix my password. Mac book pro os Sierra. To day
I nide fix my password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Mac book pro os Sierra JA: How long has this been going on with your MacBook Pro… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I can not open Google Photos on my MacBook Pro. I can view
I can not open Google Photos on my MacBook Pro. I can view them on the tablets and the iPhone. I want to work on Albums in Google Photos on the MacBook Pro. I can open the Photos icon on the MacBook P… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I purchased the IOS version of Office for Mac years ago and
I purchased the IOS version of Office for Mac years ago and have been using it regularly on my IPad. I also purchased it for my MacBook Air and iMac. Why is the IOS version not letting me create new f… read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
Case# 100387393602. Strange things happened last night. as I
case# ***** Strange things happened last night. as I was going thru he instructions we had a power failure for 5 minutes and after that the Mac would only come up with a bigO with a diagional line thr… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Is there away to recover my password for an external hard
Is there away to recover my password ***** an external hard drive? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Just switch Macs (downloaded one to the other) and my Office
Just switch Macs (downloaded one to the other) and my Office is now requiring Product Keys. The guy who did the switch said I can get the key from you??? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I just had someone upgrade my MacBook Pro and now I can't
Hi. I just had someone upgrade my MacBook Pro and now I can't get into my MS Office 2011 b/c I don't know the key code … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
When I restart my macbook pro 2014 and select my profile,
When I restart my macbook pro 2014 and select my profile, and enter my password. The progress bar runs till 100% but nothing happens further. The background screen is also suddenly only a grey screen … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
ALL my powerpoints suddenly don't open. Apple - Mac Pro, Not
My Powerpoint is only a month old. Just bought it???… read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
I have a WD Timemachine circa 2010 and need a cable to connect
I have a WD Timemachine circa 2010 and need a cable to connect it to my MacBook Pro. Can you halp me get one… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Just had to buy new Mac while travelling. Do not have the key
Just had to buy new Mac while travelling. Do not have the key need to activate my Microsoft office program.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x