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I operate with a MacBookAir and just purchased a seagate…

Customer Question
I operate with a...

I operate with a MacBookAir and just purchased a seagate backup plus hub. I can't access the drive. I have been on the phone with a Sr. Advisor from apple and after some time, they recommended that I contact the manufacturer. We can't format it through utilites

Technician's Assistant: Does the hard drive icon appear on your desktop?

No

Technician's Assistant: Have you tried accessing the drive on a different computer?

I dont have access to another computer from this location

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
will a technician be helping me
Answered in 5 hours by:
12/1/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,365
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
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