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I want to disconnect a printer from my apple laptopp. I

Customer Question
I want to disconnect...

I want to disconnect a printer from my apple laptopp

Technician's Assistant: What's the model and Operating System (OS) of your Apple?

I don't know

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Safari

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Im on wireless printing and I've tried everything I know which isn't much but still can't print on my hp all in one printer. Printer is on, wifi is on.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
12/1/2017
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,010
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Why do you want to disconnect it ?

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Customer reply replied 4 months ago
I can’t get my printer to work so I thought if I deleted the printer and reinstalled it that it might work
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

Are you able to make copies from the printer itself, without using the Mac ?

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Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

Are you able to make copies from the printer itself, without using the Mac ?

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Customer reply replied 4 months ago
No
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

That means the issue is with the printer itself. When did this problem start ? What is your printer showing ?

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Customer reply replied 4 months ago
Wifi and wifi direct lights are on. Wifi is flashing
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

What happens when you do copy from printer itself using printer buttons ?

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Customer reply replied 4 months ago
Nothing
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

When did this problem start ?

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Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

What is the model of your printer ?

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Customer reply replied 4 months ago
SNPRH-1501
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

What about the model number ? Like Deskjet Ink Advantage etc. I need to know the exact model, so I can send correct instructions

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Customer reply replied 4 months ago
Deskjet all in one
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

But I need the model number. It should be printed on the front or back side

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Customer reply replied 4 months ago
Deskjet 3630 all in one printer
MN. SNPRH-1501
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

Thanks. That is what I need. Do you have the printer USB cable there ? Let's test with cable first.

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Customer reply replied 4 months ago
No can we continue this conversation later so I can get a USB cable. Also I have a luncheon appt in 20 min
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

Yes, if you don't have it, then we can try wireless again. When you are back, can I connect to your Mac and try to fix it myself ? So we can try to fix it quickyl

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Customer reply replied 4 months ago
No I will get a USB cord when I’m out
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

Ok, let me know when you are back. Make sure you buy a cheap cable and no need to expensive or branded cables.

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Customer reply replied 4 months ago
K thanks.
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago

No problem

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Mike
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