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Apple ID has been locked. I do not recall a change. No what…

Customer Question
Apple ID has been...

Apple ID has been locked

Technician's Assistant: When did you last change your password ***** Apple ID?

I do not recall a change

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No what is reset tool

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/1/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 7 months ago

Click here: https://iforgot.apple.com/

Follow the prompts to reset your password/account

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Customer reply replied 7 months ago
Are you there"
Customer reply replied 7 months ago
No
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Yes, did you read my first reply at 9:19am?

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Customer reply replied 7 months ago
Please send phone number for personal contact
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Click here: https://iforgot.apple.com/

Follow the prompts to reset your password/account

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