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I am with Telus Mobility from Alberta, Canada. My husband &

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Hi Mike. I am...

Hi Mike. I am with Telus Mobility from Alberta, Canada. My husband & I winter in CA. I brought my cell phone with, without making any changes to our phone plan. My plan was to use my phone in US as an emergency phone, but wherever I go my phone has no service reception. Thinking that maybe the sim card got locked, I tried to unlock it with my passwords, but now it shows that it is definitely locked. Can you help.

Technician's Assistant: When were you last able to use your phone?

On Nov. 11th

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No.

Submitted: 7 months ago.Category: Mac
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Answered in 2 hours by:
12/1/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the make and model of the phone?

Thank you

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