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It keeps asking me for the keychain password And it doesn’t…

Customer Question
It keeps asking me...

It keeps asking me for the keychain password ***** it doesn’t let me get in anywhere

Technician's Assistant: What exactly are you having trouble accessing?

Getting on the Internet

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

MacBook Air

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It has been since I got the computer. And I have tried putting in my iCloud apple password ***** my computer login

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Umm not really pretty much the story is I turned on the computer and did all the login part and it asked me if I wanted a keychain and I said yes and since Than when i open the computer it ask me for some kind of password

Submitted: 8 months ago.Category: Mac
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Answered in 15 minutes by:
12/1/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,684
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 8 months ago
Theirs nothing else I want to add
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Did you recently change your computer password?

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Customer reply replied 8 months ago
No because I burly got the computer so I just made the password
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

So you just made a new password? Was there a password ***** it before you got it?

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Customer reply replied 8 months ago
No cuz it’s a new computer
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Do you have iCloud keychain enabled in system preferences?

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Customer reply replied 8 months ago
What do you mean by enabled
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Is the option turned on in System preferences. Turning it off and back on could resolve the issue.

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Customer reply replied 8 months ago
It’s off I think cuz in cloud it’s like a little box where you could put a check mark but it it’s not so it’s off
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

turn it on and follow the instructions.

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Customer reply replied 8 months ago
It doesn’t let me turn it on
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Click sign out and sign back in

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Customer reply replied 8 months ago
Right now it’s trying to sing out but it’s taking forever
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

It can take a bit, but it should reset it so that you can turn everything back on again.

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Customer reply replied 8 months ago
It’s still trying to sign out
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Try restarting your computer and then signing out. Something must be stuck.

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