Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Yesterday I was reading the new on my I Phone and it stoped…

Customer Question
Yesterday I was reading...

Yesterday I was reading the new on my I Phone and it stoped when white and now I have this message

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

This phone is linked to an apple ID and password ***** was used to set up this phone***@******.***

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I do not remeember the password ***** did not ask for this connection

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need my phone it is part od business communication

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
11/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your iPhone and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
3,637 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,637 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just set up my apple phone yesterday and I am 73. Did not
Just set up my apple phone yesterday and I am 73. Did not put passcode in I thought I could do it today but woke up locked out of my phone. My passcode is in my text messages but I can't get to it. He… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Don't know my Apple ID. 11.4 and iPhone 6s. To change
To change password ***** I do not know my Apple ID password … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My apple store will not open and I cannot downloan anything.
my apple store will not open and I cannot downloan anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I changed my apple ID password yesterday. Today everything
I changed my apple ID password ***** Today everything seems to be working except I'm not getting new messages on my Mac Air. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
157 satisfied customers
I need to recover and change Apple ID. I have an I 6 phone.
I need to recover and change Apple ID. I have an I 6 phone. Went to US Cellular yesterday hoping it was simple but said I had to contact Apple. You are communicating with a 74 yr/old white hair so I h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I set up an account to buy tickets to U of AZ sports, when
I set up an account to buy tickets to U of AZ sports, when set up they asked whether I wanted save passes to get in, I said no but Mac put up whether I wanted to cancel all passwords an I said yes tho… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I logged in yesterday and for some reason I was locked out
I logged in yesterday and for some reason I was locked out immediately - I have an iphone 6. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I had forgotten passwords and was not sure of Apple ID, so I
I had forgotten passwords and was not sure of Apple ID, so I went through a process to reset using my iPad. My iPhone however is stubbornly resisting the newly reset information. In the process I went… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,637 satisfied customers
I am trying to change my apple ID. I have been trying to
I am trying to change my apple ID JA: When did you last change your password ***** Apple ID? Customer: I have been trying to tonight JA: Did you try resetting through Apple's online account reset tool… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,016 satisfied customers
I STOPED USING MY ACCOUNT 1 YEAR AGO NOW I ANT TO RECOVER
HI, I STOPED USING MY ACCOUNT 1 YEAR AGO NOW I ANT TO RECOVER THE INFORMATION BUT ITS BEEN MAINTAINING IT LOCKED … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Yesterday I was reading the new on my I Phone and it stoped
Yesterday I was reading the new on my I Phone and it stoped when white and now I have this message … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Activation lock is on and I cannot remember apple or icloud
Activation lock is on and I cannot remember apple or icloud password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
I have an I-Pad and I can't get in. I'm using the pasasword
I have an I-Pad and I can't get in. I'm using the pasasword I've used before but nothimg works. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
I bought a brand new Apple I phone yesterday and was told at
I bought a brand new Apple I phone yesterday and was told at the Apple shop to log in Rundle Place Adelaide the phone is not working properly when I left the Store I was given a business card with log… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My iphone is not open asking password. Before 2 weeks ago.
my iphone is not open asking password JA: When did you last reset your username and password? Customer: before 2 weeks ago JA: Have you installed any updates recently? Customer: yes JA: What troublesh… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
I want to restore my IPad, but I cannot connect because my
I want to restore my IPad, but I cannot connect because my Apple ID and password ***** been changed and I do not have the new change. I believe my Apple ID is still***@******.***, but the password ***… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My i5 has locked me out after nan update. The screen says
My i5 has locked me out after nan update. The screen says Activate iPhone. I forgot my Apple id and password. I have tried to reset online but no success. At the Verizon store yesterday I was the seve… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
After iPhone restore, it wants the Apple ID with an error message
I restored my iphone and now it is wanting the apple id. I keep getting an error message that says there was a problem connecting to the server. What do I do next?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x