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Just activated a used 6s plus cellphone.I can receive phone…

Customer Question
Just activated a used...

Just activated a used 6s plus cellphone.I can receive phone calls but outgoing calls result in "call failed".

Technician's Assistant: When did you last change your password ***** Apple ID?

With my previous app[le 5 phone.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I cannot receive E-mail on this phone.

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
11/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Can you tell me what version of iOS you are currently running, please?

From the Home screen;

tap Settings

tap General

tap About

On the About screen, look for the "Version" information. Please let me know what it says.

Thanks,

John

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