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ASKED FOR MY VOICEMAIL PASSWORD, AND FIRST: I HAVE NO

Customer Question
I AM BEING ASKED...

I AM BEING ASKED FOR MY VOICEMAIL PASSWORD, AND THIS IS A FIRST: I HAVE NO PASSWORD. I AM UNABLE TO ACCESS VOICEMAIL. PLEASE HELP.

Technician's Assistant: When were you last able to use your phone?

I ACCESSED VOICEMAIL THIS MORNING, THEN COULD NOT DO SO THHIS AFTERNOON WITHOUT A PASSWORD. I CAN MAKE REGULAR PHONE CALLS, AND LAST DID THIS TEN MINUTES AGO.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

HAVE NOT TRIED THIS, PLEASE TELL ME HOW TO DO THIS.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not at this time, thank you.

Submitted: 4 months ago.Category: Mac
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Answered in 1 hour by:
11/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,475
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Who is your cell service provider?

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Customer reply replied 4 months ago
John, thank you for getting hack to me. I actually had a friend who was able to help me address this issue. Much appreciated.....
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

You are very welcome! Glad to hear you got it resolved.

However, if you have any further questions on this topic, please let me know at any time.

John

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Mike
Mike, Mac Medic
Category: Mac
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