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Can't remember my passcode and so my thumbprint won't work.

Customer Question
Can't remember my passcode...

Can't remember my passcode and so my thumbprint won't work

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday...I have a lot going on in my life and put it in my phone and didn't write it down

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No How do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, thank you

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
11/30/2017
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
Verified

Hi, my name is ***** ***** Just Answer. How are you today? Give me a moment while I review your request and formulate some followup questions so I can hopefully assist you with an answer

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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

You can start your password ***** steps at https://iforgot.apple.com/password/verify/appleid. Select and answer the questions presented. If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####and request account recovery assistance.

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Category: Mac
Satisfied Customers: 39
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