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I am trying tolog into apple on my computer & it is not

Customer Question
I am trying tolog...

I am trying tolog into apple on my computer & it is not taking my password ***** id & I have tried all of the reset exercises 3 times & I am getting nowhere.

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe a year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes 3 times

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
11/30/2017
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
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Hi, my name is ***** ***** I am one of the Experts with JustAnswer.com. How are you today? Give me a moment while I review your question and formulate some followup questions so I can hopefully assist you with an answer. Please remember to rate my answer(s) before you leave the session today, and remember it is my service to your specific question here you are rating and nothing else. Thank you.

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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

You can start your password ***** steps at https://iforgot.apple.com/password/verify/appleid. Select and answer the questions presented. If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####and request account recovery assistance. Two-factor authentication for Apple ID help is available at https://support.apple.com/en-us/HT204915. You also Manage your account https://appleid.apple.com/. You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page.

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