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My girlfriend gave me a i pad she could not remember the…

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My girlfriend gave me...

My girlfriend gave me a i pad she could not remember the password. She gave like 10 now I am locked out. Can you. Help me please

Technician's Assistant: When did you last change your password ***** Apple ID?

My girlfriend gave me a I pad. She couldn't not remember the password. She gave like 10 passwords to try, now I am locked out can you help me please

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I can't even get passed the turn on button need password

Submitted: 4 months ago.Category: Mac
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Answered in 34 minutes by:
11/30/2017
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,671
Experience: 5 years as Network Admin, 10+ years of IT support
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Mac Support Specialist: Josh, Mac Support replied 4 months ago

The only way to bypass the lock screen is to perform a factory reset on the iPad..

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

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Customer reply replied 4 months ago
Thanks josh I am trying it slowly I have to hook it to another computer.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Take your time

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

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Mac Support Specialist: Josh, Mac Support replied 4 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Category: Mac
Satisfied Customers: 21,671
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