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I cannot get any of my current magazine subscriptions

Customer Question
I cannot get any...

I cannot get any of my current magazine subscriptions downloaded on my eye pad. My e mail address is [email protected] mail.com and it keeps coming up incorrect e mail. I have looked at Manage my account and I have 4 active subscription

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Mail.com

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone and tablet

Technician's Assistant: What troubleshooting have you tried?

I do not know how to do this— I have tried numerous times to get US Weekly and it says I have a subscription that renews Nov 10 2018 but will not download

Submitted: 4 months ago.Category: Mac
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Answered in 25 minutes by:
11/30/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,598
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to access the subscriptions?

Please let me know

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Customer reply replied 4 months ago
I am trying to download current US weekly and will not download new issue — will not take my e mail yet I do have current subscription which expires Nov 2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

What is the exact message you receive?

Please let me know

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Customer reply replied 4 months ago
It says either buy issue, preview, subscribe—-I hit subscribe and it comes up that I am currently subscribed to this—-I hit manage and I get list of my current subscriptions of Vogue, Bazaar, Health, and US Weekly
Customer reply replied 4 months ago
For Health it says e mail not found— for Vogue I have Nov issue but cannot get new issue— Bazaar I have new issue— I have paid for all of these
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Have you contacted them in the event the subscription has expired?

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Customer reply replied 4 months ago
I have sent numerous messages to Us and no response. I have contacted I Tunes and they referred me to you
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

ok,we are Just Answer we are not affiliated with the magazines.

Have you tried to access them on another device?

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Customer reply replied 4 months ago
Who would you suggest me to call or contact
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Who do you actually pay for the subscription?

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Customer reply replied 4 months ago
Automatically paid to I tunes account and comes in as charge on credit card
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

ok, call on(###) ###-####and tell me what they say about your subscription there please.

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Mike
Mike, Mac Medic
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