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I purchased an I phone about three years ago and I just

Customer Question
I purchased an I...

I purchased an I phone about three years ago and I just turned it on to see it saying activation lock and I have never encountered that before. what do I do this was purchased off of ebay and have never had an issue. thanks

Technician's Assistant: When were you last able to use your phone?

This afternoon about 3 hours ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I don't knoe much about these phones

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't guess like i said it has worked fine all this time

Submitted: 7 months ago.Category: Mac
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11/30/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Good evening,

After you read my initial response to you above(please do!), reply and let me know which model iPhone it is, so I can give you the best assistance?

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