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I have an iPad Pro, and an iPhone and a older iPad. I logged…

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I have an iPad...

I have an iPad Pro, and an iPhone and a older iPad. I logged on with my old iPad to see what messages I still had....it asked for my ID and password ***** I typed in. Two days ago. Just now I received an email saying my account is locked and to go to the link provided and answer the questions. It asked for a lot of information plus my social security number....I did not enter the information because I do not know if this was a legitimate site. How do I handle the situation.

Technician's Assistant: When did you last change your password ***** Apple ID?

When I got my iPhone....maybe 2 years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No....until I received this email I did not realize there was a problem.

Submitted: 7 months ago.Category: Mac
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Answered in 38 minutes by:
11/30/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

I'm sorry to hear about the issue you are having, I will do my best to help you resolve it. It sounds like you are unable to login to the apple ID and apple password ***** ***** working. Your Apple ID is normally your email address and we can reset the apple ID

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

  • It is legitimate site and you can trust this apple web site.

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

  • Select Answer security questions and click Continue.
  • Set the birthday you used for the account and clicking Continue.
  • Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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