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Firefox will not load. I have tried reinstalling but still…

Customer Question
Firefox will not load...

Firefox will not load. I have tried reinstalling but still nothing

Technician's Assistant: When could you last open your Firefox?

This morning

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yesterday windows updated

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
11/30/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 7 months ago

Do you see any error messages?

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Customer reply replied 7 months ago
No
Mac Support Specialist: Josh, Mac Support replied 7 months ago

What happens when you try to open or install it?

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Customer reply replied 7 months ago
nothing
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Please be more specific -- I am not sure what you mean by nothing. Does it try to load? Does it appear then disappear? Does it spin? Are you unable to view the icon? Does it install properly but it doesn't work after that? Does it install at all?

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