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Not recognizing my Canon Camera EOS 7D and import pictures.

Customer Question
Not recognizing my Canon...

Not recognizing my Canon Camera EOS 7D and import pictures

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Not using iTunes. USB connection from camera to macbook

Technician's Assistant: When did you last reboot?

This morning

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
11/29/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
first time to try after OS update to 10.13.1.also Kris, looks like I duplicated this request with Order ID: 18202062-813. can you canc the dup?
Customer reply replied 7 months ago
dup has been handled
29 November 2017 10:34
first time to try after OS update to 10.13.1
Customer reply replied 7 months ago
have you responded?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Hi

Is this Windows or mac?

Thanks

Kris

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Customer reply replied 7 months ago
mac
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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