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I want to upgrade my OS to macOS Sierra. I hit return by…

Customer Question
I want to upgrade...

I want to upgrade my OS to macOS Sierra

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I hit return by mistake before completing my thought. I can't log into the App Store because my AppleID and/or password ***** no longer valid for reasons unknown to me since I've made no changes to either one myself. If I click on the "Forgot?" link the message reads "Safari can't establish a secure connection to..." So what now?

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
11/29/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,352
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of macOS are you using now ?

What is your Apple ID ?

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Customer reply replied 7 months ago
I have resolved the issue myself thanks.
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago

You're welcome ! You can contact the customer support at***@******.*** to cancel this question. Ignore the secure remote offer you get after this message which is automatic.

Best Regards,

Ashik

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