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I have ipad air. Since some time I can not delete pictures…

Customer Question
I have ipad air...

I have ipad air. Since some time I can not delete pictures or videos. I get

Technician's Assistant: Do you have a backup set up on iTunes or iCloud?

Since some time I can not delete photos from my ipad air. I click the “delete” icon, then I click at “delete ommediately”, but nothing happens.

Technician's Assistant: How long ago was your pictures deleted?

The problem is that pictures can NOT be deleted. Since a month perhaps.

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
11/29/2017
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,968
Experience: 4 years Mac Specialist, Apple Certified.
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Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Are these pictures in the camera roll or pictures you are syncing from a computer through iTunes?

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Customer reply replied 7 months ago
The pictures are on the ipad camera. I do not have itunes, and no connection to another computer.
Customer reply replied 7 months ago
No. I would like you to guide me and I would fix it myself. If you can.
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

Can you try doing a force restart of your iPad.

Press and hold the on/off button and home button down together.

Continue to hold both buttons until the iPad shuts off and the Apple logo appears. When it does let go and wait about 1 minute for the iPad to boot back on.

When it does, see if you can delete the photos. Please reply back to me with the outcome.

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Customer reply replied 7 months ago
I have done this a few times since I have the problem, and it hasn’t helped.
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

Is your iOS up to date?

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Customer reply replied 7 months ago
I always install the updates. It looks like a bug in the latest update.
Customer reply replied 7 months ago
The blogs talk about sinc with iTunes as a reason why the delete icon disappears. But I have delete icon, and do not have iTunes.
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

Do you sync with iCloud your photos?

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Customer reply replied 7 months ago
No, I don’t.
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

OK, I will opt out and another expert who may have a solution for you will send you a message.

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