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My bank says my phone or iPad is compromised by malware or…

Customer Question
My bank says my...

My bank says my phone or iPad is compromised by malware or spyware.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

The latest update

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since Sunday. I have not tried anything but I don’t know what to do

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It could be my phone too

Submitted: 7 months ago.Category: Mac
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Answered in 7 hours by:
11/29/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,348
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What makes them say that ?

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Customer reply replied 7 months ago
Someone tried to get into my bank account.
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago

On your iPhone or iPad, go to Settings > General > About and tell me the version you see there

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Mike, Mac Medic
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