Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When trying to load the recent update, my computer locked on…

Customer Question
When trying to load...

When trying to load the recent update, my computer locked on home page with the center of the screen that says Hello. Can you help

Technician's Assistant: When did you last change your password ***** Apple ID?

I had tried to reset after I put my finger print in

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No but I can't do anything with it now.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
11/28/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,019
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
Is it your Mac computer or is it on any of your device such as iPad/iPhone/iPod touch?
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

3,019 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just bought my a ipad we put her finger print in it but
I just bought my a ipad we put her finger print in it but now it is locked and we can't get it unlocked it says it doesn't recondnize her finger print and it ask for a pass code I tried putting in pas… read more
projectx2501-PHD-DBA
projectx2501-PHD-DBA
17 satisfied customers
Have had iPad for over 5 years. For the first time am
Have had iPad for over 5 years JA: What Operating System (OS) are you running on your iPad? Customer: for the first time am getting activation lock out JA: Anything else you want the Mac Expert to kno… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am locked out of my iphone because I can't remember my
I am locked out of my iphone because I can't remember my passcode. Can you help me with this? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My phone is frozen its a 6 plus can't press to keys to put
my phone is frozen its a 6 plus can't press to keys to put my passcode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I spent 1 month waiting for a password for my iPhone and
I spent 1 month waiting for a password ***** my iPhone and finally got a new password. I wrote down my verification code so I would be sure to have it. Three days later my phone would not take my fing… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have an apple iPad and activated the finger print sign. I
I have an apple iPad and activated the finger print sign. I forgot my password ***** now I am locked out of my iPad. How do I unlock it and then I want to remove this finger print app. … read more
Vinod Menon
Vinod Menon
Support Specialist
3,019 satisfied customers
I forgot my passcode on my i phone, which I had recently put
I forgot my passcode on my i phone, which I had recently put in, and now it is locked up. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I was going surgery and and unlocked the phone, so my wife
i was going surgery and and unlocked the phone, so my wife can get hold of my family in case of, but know my finger print is not working, tried all with out success , please how can i make this work a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Every time update my phone the pass word gets screwed up.
Every time update my phone the pass word gets screwed up. Can you please help me. The phone is locked I tryed to many times. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I updated it yesterday and now it wants passcode to allow
I updated it yesterday and now it wants passcode to allow finger print ID and it win't accept my passcode and has blocked me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
New iPad feb 27, installed apple upgrade, succesful
New iPad feb 27, installed apple upgrade, succesful fingerprint, got Apple ID verification on blackberry. Prompt asked for confirmation via touch not successful. Now asking for passcode … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My iPad suddenly stopped working. It was fine and worked
My iPad suddenly stopped working. It was fine and worked well while I was on a plane. Then when I tried it again I can't get the slide to work. I tried the hold down the 2 buttons for 10 sec twice but… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Insidious an iOS update last nite and this morning the iPad
Insidious an iOS update last nite and this morning the iPad is asking for a password. I have never had a password ***** this device ever but I tried my Apple ID password ***** no avail. I literally ca… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Have and iphone 7 that is disabled. the password i nornal
have and iphone 7 that is disabled. the password ***** nornal put is is being over ridden with a '5' with every digit. the screen says ipone id disabled try again in xx minutes...and at the bottom of … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My iMac starts to boot then turns off 1/3 way through boot.
My iMac starts to boot then turns off 1/3 way through boot … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My IPhone & IPad are both disabled. What ever you loaded on
Trying to open my Phone so I can Use it. It is locked … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I updated it recently and it keeps locking up when I try and
I updated it recently and it keeps locking up when I try and set it up. Now siri is freaking out talking to me. When I type a number she says the number and the letters, but it won't register. So, i c… read more
Vinod Menon
Vinod Menon
Support Specialist
3,019 satisfied customers
My daughter locked her Ipod Touch and we dont know how to
My daughter locked her Ipod Touch and we don't know how to reset it? It was set at 5555 but the 10 year old changed it and forgot it???… read more
Jesse
Jesse
Apple Consultant
Some College
111 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x