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I received a e mail saying my password had changed, I'm
I received a e mail saying my password ***** changed, I'm trying to redo it and they want my credit card number and personal info. Is this you? … read more
Shefin
Shefin
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Engineering Diploma
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I have a MacBook Pro 15" with virus that locks up laptop.
I have a MacBook Pro 15" with virus that locks up laptop. "advanced mac cleaner". How to remove and how to keep virus from re-accruing. what is the best free anti-virus and anti-malware software for M… read more
GeekGal
GeekGal
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I am trying to get an operating system in a mac mini that
I am trying to get an operating system in a mac mini that has been wiped completely cleaned and have no way of noing what the original owners user name or password ***** from the apple stores info is.… read more
Jon
Jon
Bachelors Degree
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Why don't Macs and other Apple products require protection against viruses or malware? Have heard several times that it's because there are more Windows computers and therefore more opportunities to e… read more
Richard
Richard
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I have a Mac Air 2011 infected w malware and/or keylogging.
I have a Mac Air 2011 infected w malware and/or keylogging. I lost my phone and it is possible I was hacked that way or even through chrome. There is no option to connect to the web, but communicates.… read more
D.Sandlin
D.Sandlin
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My IMac continues to respond in a sluggish way usually after
My IMac continues to respond in a sluggish way usually after I've been using my 2011 edition of Office:Mac for Home & Student. It was installed about six months ago. The only portion of Office that I … read more
Mike
Mike
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Some college
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I have an older iMac desktop (dome shaped, flat screen) with
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iteachmac
iteachmac
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Vocational, Technical or Trade Scho
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My macbook pro grinds to a near halt when time machine starts
My macbook pro grinds to a near halt when time machine starts up. If I am using an application, like a web browser, or MSWord, or Power Point, and time machine/time capsule kicks in, it seems to suck … read more
iteachmac
iteachmac
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Vocational, Technical or Trade Scho
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Ive received the message that I have viruses/malware infection;
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Mac Tech
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I have an iMac running mac os x 10.4.11. Recently I ran a scan
I have an iMac running mac os x 10.4.11. Recently I ran a scan with Norton. It got stuck on one file and wouldn't complete the scan. I tried two more times. Each time I got a black screen and had to m… read more
Mary
Mary
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Master's Degree
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i tried downloading a powerpoint reader from my schools student
i tried downloading a powerpoint reader from my school's student resource files, and again from the web, but nothing works... what in the world do i have to do or download?… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
There is something very wrong with my MacBook that I purchased
There is something very wrong with my MacBook that I purchased last spring. Providenet, which provides my dial up says it has a virus. When we ran "Clam" on it, which is the program my son uses as Sec… read more
iteachmac
iteachmac
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My gmail account froze up because of a send message that
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iteachmac
iteachmac
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Vocational, Technical or Trade Scho
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Ive got a used Mac Pro that Im using to run Logic Pro (a
I've got a used Mac Pro that I'm using to run Logic Pro (a home studio recording program#. This program is extremely complicated and takes many months to become proficient with. If there is an expert … read more
iteachmac
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I have a notice on my computer stating that it is infected
I have a notice on my computer stating that it is infected with numerous viruses (the Microsoft for Mac software) requiring me to purchased a patch using my credit card. The address used is www.update… read more
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Alan_Ramos
Associate Degree
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I booted up my OSx and for the first time ever, there is a
I booted up my OSx and for the first time ever, there is a noise as though a fan is running.… read more
iteachmac
iteachmac
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Hi Ive got an iMac (OSX 10.2) and I think Ive got some kind
Hi I've got an iMac (OSX 10.2) and I think I've got some kind of virus or spyware. My Firefox browser is running really slow and today I couldn't attach files to my email. Is there any free Mac downlo… read more
Mike
Mike
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High School or GED
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I am running MAC OS X 5.7 on my G4 Powerbook. I am downloading
I am running MAC OS X 5.7 on my G4 Powerbook. I am downloading an update for Microsoft Office and surfing the internet. Suddenly my Firefox page is replaced with a message from AVCare at avsystemguard… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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