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I have an iMac and purchased another My Passport for Mac…

Customer Question
I have an iMac...

I have an iMac and purchased another My Passport for Mac storage drive 2TB. I have an older My Passport for Mac 1 TB but the WD software no longer recognizes it. This device is password ***** What is the issue?

Technician's Assistant: What version of iTunes are you using to sync your iMac?

I cannot find it. The About iTunes keeps scrolling to fast.

Technician's Assistant: When did you last reboot?

30 minutes ago

Submitted: 7 months ago.Category: Mac
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Answered in 21 hours by:
11/29/2017
Mac Support Specialist: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Mac
Satisfied Customers: 955
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Mac Support Specialist: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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