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Do not remember id or password. Never since purchase. No
do not remember id or password JA: When did you last change your password ***** Apple ID? Customer: never since purchase JA: Did you try resetting through Apple's online account reset tool? Customer: … read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
282 satisfied customers
I no longer have the email account associated with my apple
I no longer have the email account associated with my apple ID and I don't remember choosing security questions year ago. But they are about teachers and I have no idea what the answers are. It says I… read more
John Castle
John Castle
BSC in Computing Network Management and Design
972 satisfied customers
When i purchased my new Iphone 7 the tech at AT&T changed my
Hi, when i purchased my new Iphone 7 the tech at AT&T changed my password ***** my apple id. i guess he misunderstood that my email address was wrong. so i need to change my email address and my passw… read more
Michael T
Michael T
1,740 satisfied customers
I can't remember my apple ID. The email address that I
Hi, I can't remember my apple ID. The email address that I originally set up my account with has changed. I no longer have access to it. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
1,885 satisfied customers
I updated to 10.3 and I realize my phone and cloud are
i updated to 10.3 and I realize my phone and cloud are associated with an old email account that no longer exists. I can't change anything or even sign out because it wants this old id password ***** … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Can't remove "Two-Factor Authentication" from iPhone and no
Can't remove "Two-Factor Authentication " from iPhone and no longer have trusted devices … read more
Mr.Med
Mr.Med
1,387 satisfied customers
I have an 'older' Ipad mini. I have noticed that I have some
I have an 'older' Ipad mini. I have noticed that I have some updates shown on the App Store icon. I have tried to 'update' these. I get a notice indicating that I have to sign onto the Itunes store . … read more
Ashik
Ashik
Master's Degree
9,455 satisfied customers
MY MAC APPLE ID WAS CREATED WITH AN OLD EMAIL ADDRESS WHICH
MY MAC APPLE ID WAS CREATED WITH AN OLD EMAIL ADDRESS WHICH IS NO LONGER ACTIVE. I TRIDE TO CREATE A NEW APPLE ID WITH MY GMAIL ACCOUNT AND IT DOES NOT ACCEPT THE NEW PASSWORD ***** THEREFORE I CANNOT… read more
Jason Jones
Jason Jones
AAS Information Technology
11,435 satisfied customers
I need to reset my APPLE ID as I have changed my email
hi - I need to reset my APPLE ID as I have changed my email address from Telus to Shaw. I looked at the APPLE Web but can't seem to get to the right place. Can you help? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't use iCloud on my iPhone5S because my i.d. is a
I can't use iCloud on my iPhone5S because my i.d. is a mac.com account. I can't remember the password ***** the answers to the security questions. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have many apps associated with an apple ID that I have not
I have many apps associated with an apple ID that I have not had for years. My apps pop up and want the password ***** this email account I can't retrieve it because I no longer have access to the acc… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
ITunes doesn't recognize my Apple ID, About 2 months ago, I
I can't....every time I try to enter my password, the wrong Apple ID shows up … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I 't know if you can help me but someone has hacked my
I don't know if you can help me but someone has hacked my iTunes account and changed all my info to my account and I can't sign in or change the account back, … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,057 satisfied customers
Our Final Cut Pro is linked to a e-mail address that we no
Our Final Cut Pro is linked to a e-mail address that we no longer have access to...how do you change the e-mail address so updates can be performed?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
When I bought my new desk top in the fall, rather than create
When I bought my new desk top in the fall, rather than create a new apple id for me, the sales person used my partner's id. As a result, email to her iPad came to my desk top, I had to use her id and … read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
148 satisfied customers
I purchased a new iPhone 4s a few months ago using my home
I purchased a new iPhone 4s a few months ago using my home email address as my Apple ID. When I opened iTunes on my PC today, my old iTunes password XXXXX work. So I tried the password XXXXX set up on… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My apple ID is attached to an email account I no longer have
My apple ID is attached to an email account I no longer have access to. When I try to change it to my gmail account I am advised that account is in use. I have my gmail set up om my MacBook pro and my… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
good morning. I had changed emails about a year and a half
good morning. I had changed emails about a year and a half ago that was associated with my account. when I recently purchased a new computer and trying to move the music into the new one, it prompts m… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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