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I'm trying to get on apple store, but forgot my password and…

Customer Question
I'm trying to get...

I'm trying to get on apple store, but forgot my password ***** now it's says Its for security reasons blocked or something

Technician's Assistant: When did you last change your password ***** Apple ID?

Its been so long i dont even remember, this is a very old ipad, like the first one ipad....i just began using it again for work purposes since my work laptop broke and im on the road all day

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

Customer:***@******.***

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Well i did try an update last time because its iso5 or something but my ipad says no update and when i try download something it says i need an update. is that because this ipad is old? do i need to buy new one?

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
11/28/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,454
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

when were you last able to sign into your account?

Please let me know

Thank you

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Mike
Mike, Mac Medic
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