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Whenever im on facetime with someone, their screen turns…

Customer Question
Whenever im on facetime...

Whenever im on facetime with someone, their screen turns black and i cna't see them

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Where would that be located?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

That's all

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
11/28/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,347
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

Close the FaceTime app, restart your device, and relaunch the FaceTime app again.

Let me know if that works for you?

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